Answers to frequent questions about us from guests.
Please feel free to contact us directly if there is no answer to your required question.
- What time can I check in/out?
- *CHECK IN TIME: 16:00～20:00
(Free Luggage Strage from 9:00～20:00 of Check-in Date)
Please let us know if you arrive after 20:00.
* If you do NOT let us know, we will understand as you are a no-show, and 100% of room charge will be charged
The check-out must be completed by 10am. - Are there any car parks?
- There is paid parking available for 1 to 2 vehicles (1650yen/1 day), and there are also coin-operated parking lots near the hotel.
- Can babies stay together?
Yes, babies can stay with you. If your child does not require an extra futon, they can stay at no additional cost.
*0-５ years old: 1000yen/night
Children above 5 years old age will be considered as adults for booking purposes.- What is the closest transportation?
- Subway Gojo station (Karasuma Line): 5 minutes on foot
JR Kyoto station: 12 minutes on foot
Bus stop (Nishi-no-touin Rokujo): 1 minute on foot
*These approximate times above are based on our main reception, Roman-Kan.
- What amenities do I get?
- In your room, we provide shampoo, body soap, and 1 set of towels.
Yukata (Japanese pajamas) are not provided in the room but can be rented at the front desk if needed.
Additionally, toothbrushes, razors, and hairbrushes are available for free at the front desk.
・Extra Towel: 100 yen
・Rental Yukata: 500 yen - Do you have a public bath?
- We do not our own large bath, though one public bath is 1 minute away from our accommodation.
In addition, we offer private open-air bath for our guests (additional fee),
so please ask us if you are into it. - Can I try Tea ceremony here?
- Yes, you can. If you fancy it, please let us know in advance.
- Do you offer breakfast/dinner?
- We do both at our Café Restaurant No-Wa. (Additional fee required).
Please check the webpage of No-Wa below.
> Café Restaurant No-Wa - Can I try Kimono there?
- Yes, you can. You are able to wear Kimonos as your experience (Additional fee required).
If you are curious about the price or details, please feel free to ask us. - Is there internet access?
- There are some shared-computers so that you can use it as you like.
(It charges you 100yen/40 minutes) Wifi is for free to use. - What is the economy room?
- Its rate is basically reasonable in comparison with the regular rooms.
(In exchange of that, the room will be a small use or have a low-ceiling.)
- Do you accept credit cards?
- We accept VISA or MASTER card, but we humbly prefer to get paid by cash if you could afford it.
- What is the cancellation policy?
- According to our cancellation policy, a cancellation fee applies starting from 14 days before your arrival. If you need to cancel your reservation, please contact us as soon as possible.
