Answers to frequent questions about us from guests.
Please feel free to contact us directly if there is no answer to your required question.
- What are the check-in and check-out times?
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・Check-in: 4:00 PM - 8:00 PM
・Check-out: By 10:00 AM
※If you arrive after 8:00 PM, self check-in will generally be required.
Please contact us in advance if you will arrive after 8:00 PM.
If you do not contact us beforehand, you may not be able to check in.▼Please use one of the following apps to contact us regarding late arrivals or other urgent matters:
- WhatsApp ： +81 90-5129-7195
- LINE ID ： @lgs0651k
- WeChat ID ： yuu-sato
（Please search for us within the app.） - KakaoTalk ID : yuu-sato
（Please search for us within the app.）
- What are the front desk hours?
- The front desk is open from 9:00 AM to 8:00 PM.
- Can I leave my luggage at the property?
Yes. On the day of check-in, you can leave your luggage at the front desk free of charge between 9:00 AM and 8:00 PM.
For luggage storage after check-in or on days other than your check-in day, a storage fee of ¥1,500 per item per day will apply.- When does the cancellation fee apply?
- A cancellation fee applies from 14 days before your scheduled arrival date.
For private rental plans, please contact us for details.
If you need to cancel your reservation, please contact us as soon as possible. - Are children allowed to stay?
- Yes, children are welcome.
・Children aged 0 - 6 years can stay for ¥1,000 per night, provided that no futon is required.
・Children aged 7 and over are charged the adult rate. - Can I pay with PayPay or a credit card?
- Yes, both PayPay and credit cards are accepted.
- How do I get to the property?
- Our reception, Roman Kan, is approximately:
・5 minutes on foot from Gojo Station on the Kyoto City Subway Karasuma Line
・12 minutes on foot from JR Kyoto Station
・1 minute on foot from the Nishinoin Rokujō bus stop
※Travel times are based on the location of our reception, Roman Kan. - Is parking available?
- Yes. Paid parking is available for ¥1,650 per day.
Parking spaces are available on a first-come, first-served basis, so advance reservation is required.
- What amenities are provided in the rooms?
- Towels, rinse-in shampoo, and body soap are provided in the rooms.
※For rooms without a private bath, towels are provided in the room, while shampoo and body soap are available in the shared bathroom.
Toothbrushes, razors, brushes, earplugs, and eye masks are available at the front desk. Please feel free to take them as needed.
Yukata (Japanese-style sleepwear) are available to rent for ¥500 per set. - Is Wi-Fi available?
- Yes. Free Wi-Fi is available throughout the property.
- Is there a coin laundry?
- Yes. Paid laundry facilities are available.
Nagomi Ryokan Yuu and Ikoi-no-ie each have one washing machine and one dryer.
There is also a 24-hour coin laundry nearby that you may use. - Is there a public bath?
- We do not have a large public bath on the property, but Hakusan-yu public bath is located approximately 1 minute on foot from the property.
> Hakusan-yu
We also have a private open-air bath available on the property for an additional fee.
Please contact us if you would like to use it.
- Is breakfast available?
- Yes. Breakfast is available for an additional fee at the restaurant located next to the front desk.
Please make a reservation at check-in.
Reservations are accepted on a first-come, first-served basis. - Is kimono rental available?
- Yes. Kimono rental is available at Kimono Rental Nagominowa.
We invite you to enjoy wearing a traditional Japanese kimono during your stay. - Is a tea ceremony experience available?
- Yes. If you are interested in experiencing a traditional Japanese tea ceremony, please contact us in advance.
- Is a private bath available?
- Yes. A private bath is available.
If you would like to use the private bath, please contact us in advance.
